General Terms of Use
Last updated: August 2026
Welcome to It's Made By Brooke. By accessing or using this website, you agree to the following Terms of Use. Please read them carefully before using the website or placing an order.
1. About It's Made By Brooke
It's Made By Brooke is an Australian small business operated by Brooke as a sole trader.
These Terms of Use apply to your use of the It's Made By Brooke website, including browsing the website, creating an account, purchasing products and interacting with any content available on the website.
2. Using Our Website
You agree to use this website for lawful purposes and in a way that does not interfere with the operation, security or functionality of the website.
You must not:
Use the website for fraudulent or unlawful purposes.
Attempt to gain unauthorised access to the website or another person's account.
Copy, reproduce, modify or distribute website content without permission.
Use our website or content to create or promote competing products or services without our written permission.
Upload or transmit anything that could damage, disrupt or interfere with the website.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.
3. Our Products
Many of the products available from It's Made By Brooke are handmade. Because of this, small variations in colour, placement, shape, size or finish may occur between individual products.
These variations are a natural part of handmade products and do not necessarily indicate a fault.
We make every effort to ensure product photographs, descriptions and colours are represented as accurately as possible. However, colours may appear slightly different depending on your device, screen settings and lighting.
We reserve the right to update, change or discontinue products at any time.
4. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An order is considered accepted once payment has been successfully processed and the order has been confirmed.
We reserve the right to cancel an order in circumstances including, but not limited to:
A product being unexpectedly unavailable.
An obvious pricing or listing error.
A suspected fraudulent or unauthorised transaction.
Circumstances outside our reasonable control.
If we cancel an order after payment has been received, you will be refunded the amount paid for the cancelled order.
5. Pricing and Payment
All prices displayed on our website are in Australian dollars (AUD), unless otherwise stated.
Prices may change from time to time. Any price change will not affect an order that has already been accepted.
Payment must be successfully received before an order can be processed and dispatched.
Payments are processed through the payment providers made available at checkout. We do not have access to your full payment card details.
6. Shipping
We currently ship to Australia and New Zealand.
Shipping timeframes provided on our website are estimates and may vary depending on the destination, postal service, public holidays, weather, customs processing or other circumstances outside our control.
Once an order has been dispatched, delays caused by the postal or delivery service are outside our control. However, if there is an issue with your delivery, please contact us and we will do our best to assist.
For further information, please refer to our Shipping Policy.
7. Returns, Refunds and Consumer Guarantees
Our Returns and Refunds Policy explains our process for returns, exchanges and refunds.
Nothing in these Terms of Use or our Returns and Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or any other applicable law.
Where a product is faulty, unsafe, significantly different from its description or otherwise fails to meet applicable consumer guarantees, you may have rights to a remedy under Australian Consumer Law.
For further information, please refer to our Returns and Refunds Policy.
8. Custom and Personalised Orders
Where a product is customised or personalised based on information supplied by you, you are responsible for ensuring that all information, names, spelling, measurements and other details provided to us are correct.
We may contact you to clarify information before beginning a custom order.
Where an error has occurred because incorrect information was supplied by the customer, we may not be responsible for recreating or replacing the item at our cost, except where otherwise required under Australian Consumer Law.
9. Intellectual Property
Unless otherwise stated, all content on this website belongs to or is used by It's Made By Brooke, including but not limited to:
Product photographs
Product designs
Graphics
Logos
Branding
Written content
Illustrations
Website layouts
Social media content created by It's Made By Brooke
You may not reproduce, copy, modify, distribute, sell or commercially use our content, designs or images without prior written permission.
You are welcome to share our products and publicly available social media content for personal, non-commercial purposes, provided appropriate credit is given where possible.
If you would like to use any of our content or designs for commercial purposes, please contact us first.
10. Customer Content
If you choose to send us photographs, reviews, messages or other content relating to your purchase or experience with It's Made By Brooke, you retain ownership of your content.
By voluntarily providing content to us for promotional purposes, you give It's Made By Brooke permission to share or repost that content on our website, social media or other marketing channels, where appropriate.
We will not use your content for purposes outside of this permission without seeking further consent where required.
If you do not want us to share your content, please let us know.
11. Website Accuracy
We do our best to ensure that the information on our website is accurate and up to date.
However, occasional errors may occur, including errors relating to product descriptions, availability, pricing or other information.
We reserve the right to correct errors and update information when necessary.
We do not guarantee that the website will always be available, uninterrupted or free from technical errors.
12. Third-Party Services and Links
Our website may contain links to third-party websites, services or social media platforms.
These websites are operated independently of It's Made By Brooke, and we are not responsible for their content, availability, privacy practices or terms.
You should review the relevant third party's terms and privacy policy before using their services.
13. Limitation of Liability
To the extent permitted by law, It's Made By Brooke will not be responsible for losses arising from your use of the website that are outside our reasonable control.
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under Australian Consumer Law or other applicable legislation.
14. Privacy
Your privacy is important to us.
Information collected through this website is handled in accordance with our Privacy Policy.
By using this website, you acknowledge that you have read and understood our Privacy Policy.
15. Changes to These Terms
We may update these Terms of Use from time to time to reflect changes to our business, website, products or legal requirements.
The most current version will always be published on this website.
Your continued use of the website after changes have been published means that you accept the updated Terms.
16. Governing Law
These Terms of Use are governed by the laws applicable in Australia.
Any disputes relating to these Terms or your use of the website will be dealt with in accordance with applicable Australian law.
17. Contact Me
If you have any questions about these Terms of Use, your order or anything else relating to It's Made By Brooke, please get in touch with us through the contact details provided on our website.
It's Made By Brooke
Australian sole trader
ABN: 28663421827
Email: itsmadebybrooke@gmail.com
Instagram: itsmadebybrooke