Shipping & Delivery

Thank you for supporting It's Made By Brooke! 🤍

Every order is packed with care and sent from my little creative corner in Australia. As many of my products are handmade, please allow a little time for your order to be prepared before it makes its way to you.

Where We Ship

Currently, I ship orders to:

🇦🇺 Australia
🇳🇿 New Zealand

At this time, orders cannot be placed for delivery to other countries.

Processing & Dispatch

As all orders are packed with care by me, please allow 3–4 business days for your order to be prepared and taken to Australia Post.

I make regular trips to the post office every few days, so your order may be dispatched sooner, but please allow the full 3–4 business days when planning for your order to be sent.

Please note that this timeframe refers to processing and dispatch only and does not include the time your parcel takes to travel to you.

During busy periods, new product launches, sales or holiday periods, processing and dispatch may take slightly longer. If there are any significant delays with your order, I will do my best to keep you updated.

A Little Something Extra 🤍

I love putting in freebies!

Every order will include a little something extra from me as a thank you for supporting my small business. What you receive may vary from order to order, but there's always a little surprise tucked inside your parcel.

It's my favourite part of packing your orders and a small way for me to say thank you for being here and supporting It's Made By Brooke. 🥰

Delivery Times

Once your order has been handed over to Australia Post, delivery times are determined by Australia Post and the shipping service selected at checkout.

Standard and Express Post have different delivery timeframes, and these can also vary depending on your location, weekends, public holidays and other circumstances outside of my control.

For the most accurate delivery estimate, please refer to the delivery timeframe provided by Australia Post for the shipping option selected at checkout.

Please keep in mind that the 3–4 business day processing and dispatch timeframe is separate from Australia Post's delivery timeframe.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location and the shipping option available.

Any applicable shipping costs will be shown before you complete your purchase.

Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please keep an eye on your tracking information, as Australia Post may provide important updates regarding your delivery.

Incorrect Address

Please double-check your shipping address before completing your order.

If you notice that you have entered the wrong address, please contact me as soon as possible. I will do my best to help if your order has not yet been dispatched.

Once an order has been dispatched, I may not be able to change the delivery address.

If an order is returned to me because an incorrect or incomplete address was provided, additional postage may be required to resend the order.

Delayed or Missing Orders

If your order has not arrived within the expected timeframe provided by Australia Post, please contact me and I will do my best to assist.

If your parcel has tracking, please check the tracking information first, as this may provide the most up-to-date information about your delivery.

Once an order has been handed over to Australia Post, delivery is outside of my direct control. However, I will always do my best to help resolve any issues that arise.

Damaged Orders

I package every order carefully to help protect your items during transit.

If your order arrives damaged, please contact me as soon as possible and include photographs of the packaging and the damaged item so I can assess the situation and work out the best way to help.

Handmade Products

Because many of my products are handmade, each piece may have small differences from another.

Slight variations in beads, colours, charms, placement or other details are part of what makes handmade products unique and are not necessarily considered defects.

I carefully check every order before it is packed and sent to you.

International Shipping

At this time, It's Made By Brooke only ships within Australia and New Zealand.

If international shipping becomes available in the future, this page will be updated accordingly.

Questions?

If you have any questions about shipping, your order or delivery, please don't hesitate to get in touch.

I'd much rather you ask than be left wondering where your order is! 🤍

Thank you for supporting my small business.

— Brooke
It's Made By Brooke

itsmadebybrooke@gmail.com